SAP ECC Customer Returns Analysis

When running a business, mistakes are inevitable. Some mistakes result in customer returns. Examples include shipping the wrong product or product of inferior quality, poor packaging and others. With this Customer Returns workflow, a Customer Service Manager can easily identify spikes in Customer Returns and take corrective action before it dents profitability and customers satisfaction. This workflow has been designed to work with SAP ECC data but could be easily adapted to work with SAP S/4HANA data.

Prerequisites:
KCS SAP Executor
Tables Extracted:
VBAK (Customer Order Header), VBAP (Customer Order Item), KNA1 (Customer Master General Data)