Customer Satisfaction & Retention Agent
An agent that assists the Marketing and Sales team to enhance customer satisfaction and retention by proactively addressing dissatisfied customers who might churn. This includes:
Identifying the sentiment of each incoming customer review.
Detecting the language of the review to tailor the communication in the customer's native language.
Predicting what customers are likely to churn and selecting a personalized gift.
Composing and sending a customized apology email.
TECHNICAL REQUIREMENTS FOR TOOLS:
Before using the agent, make sure to:
Create and provide email credentials to the Email_Sender_Tool
Provide OpenAI credentials to the Sentiment_Analyzer_Tool
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Disclaimer: AI agents are powered by LLMs, which generate responses based on patterns in data rather than fixed rules. As a result, their behavior is non-deterministic, meaning outputs may vary even for similar inputs. This may lead to situations where the agent fails to trigger expected tool calls or behaves in ways that differ from prior interactions. Please account for this variability when designing or using AI agents.