Ticketing Management
Applying process mining to a real-life event log that records the execution of a ticketing management process. The data was recorded by the help desk of an Italian software company.
Workflow
Ticketing Management
External resources
Used extensions & nodes
Created with KNIME Analytics Platform version 5.1.0
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KNIME AG, Zurich, Switzerland
Version 5.1.0
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Fraunhofer Institute for Applied Information Technology
Version 2.0.0
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