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GenAI for Summarization - Customer Support Tickets

GenAISummarizationZendeskCustomer SupportLLMs
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Versionv1.0Latest, created on 
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GenAI for Summarization: Customer Support Tickets

  • This workflow retrieves and parses fictitious Zendesk tickets and metainformation (e.g., id, creation date, status, priority, etc.) about the interactions between customers and support agents.

  • It prompts a local LLM via GPT4All to generates summaries of ticket conversations.

  • It formats ticket metainformation and summaries and sends it to a selected Slack user or group of users.

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