GenAI for Summarization: Customer Support Tickets
This workflow retrieves and parses fictitious Zendesk tickets and metainformation (e.g., id, creation date, status, priority, etc.) about the interactions between customers and support agents.
It prompts a local LLM via GPT4All to generates summaries of ticket conversations.
It formats ticket metainformation and summaries and sends it to a selected Slack user or group of users.
KNIME AG, Zurich, Switzerland
Version 5.3.2
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.0
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.3
KNIME AG, Zurich, Switzerland
Version 5.3.3
Samuel Webb
Version 3.0.0
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